Effective Date: January 29, 2026
At Skinorya, customer satisfaction matters. That said, skincare is personal, logistics are real, and policies exist for a reason. Please read the following carefully before initiating a return or refund.
To qualify for a return or refund, all of the following conditions must be met:
Timeframe:
You must contact us within 14 days of receiving your order.
Product Condition:
The product must be unused, unopened, sealed, and in the original packaging.
For hygiene and safety reasons, opened or used skincare products are not eligible for return.
Proof of Purchase:
A valid receipt or order confirmation is required.
The following items are not eligible for refunds or returns:
Opened or used products
Products damaged due to misuse or mishandling
Products missing original packaging
Items purchased during sales, promotions, or using discount codes
Gift cards (if applicable)
To initiate a return or refund:
Contact Us:
Email skinorya@gmail.com with:
Order number
Product name
Reason for return
Approval & Instructions:
If your request is approved, you will receive return instructions.
Return Shipping:
Customers are responsible for return shipping costs.
Shipping charges are non-refundable.
We strongly recommend using a trackable courier service, as Skinorya is not responsible for lost or undelivered return shipments.
Once we receive the returned item, it will be inspected.
If approved, the refund will be issued to your original payment method within 7–10 business days.
If rejected, the item will be returned to you at your expense.
Late or Missing Refunds:
If you haven’t received your refund after 10 business days:
Check your bank or card statement
Contact your payment provider
If the issue persists, email skinorya@gmail.com
We only offer exchanges for items that are defective or damaged upon arrival.
To request an exchange:
Email skinorya@gmail.com
Attach clear photos of the damaged or defective product
Include your order number
Approved exchanges will be replaced with the same item, subject to availability.
If you receive:
A damaged product
A defective product
The wrong item
Contact us within 48 hours of delivery at skinorya@gmail.com, including photos and order details. We’ll arrange a replacement or refund where applicable.
Orders can be canceled before shipment only.
Once an order has been dispatched, it cannot be canceled.
Shipped orders may still be returned following this policy.
For any questions regarding returns, refunds, or exchanges:
Skinorya
📧 Email: skinorya@gmail.com
🌐 Website: https://skinorya.com/